Shipping policy
When will my order be shipped?
Your order will be shipped as soon as we have received your payment.
– With iDEAL and other direct payment methods, this happens immediately.
– With credit card payments, this may take 1–3 business days.
Orders placed on business days before 15:30 (3:30 PM) = shipped the same day.
Please note: during sales, promotions, or new collection launches, delays may occur.
Once your order has been shipped, you will receive a Track & Trace code by email, allowing you to easily follow your package.
What if my order does not arrive?
This rarely happens, but if you have not received your package despite a shipping confirmation with Track & Trace, please contact us as soon as possible. We will then contact the carrier and provide an appropriate solution.
Shipping costs
For orders over €75, we do not charge shipping fees for deliveries within the Netherlands, Belgium and Germany.
Free pickup and returns in our store are always possible.
Shipping schedule
| Country / Region | Shipping costs | Estimated delivery time* |
|---|---|---|
| Netherlands | €5.95 | 1–2 business days |
| Belgium & Germany | €7.95 | 1–4 business days |
| Denmark, Luxembourg | €10.95 | 2–5 business days |
| France, Austria, Liechtenstein, Italy | €17.95 | 3–6 business days |
| Europe 3 (incl. Spain, Portugal, Poland, Slovenia) | €26.95 | 4–7 business days |
| Europe 4 (Bulgaria, Finland, Greece) | €29.95 | 5–8 business days |
| Rest of the world (incl. Australia, USA, Canada, Curaçao) | €30.95 | 7–15 business days |
Delivery times are indicative and depend on the carrier and customs processing for international shipments.
Uncollected or refused packages
If a package is not accepted, not collected from a pickup point, or incorrectly addressed and therefore returned, we will charge €5.95 for the return costs incurred.
Would you like the package to be resent? Please contact us.
