Refund policy

Returns & Refunds

We hope you are happy with your order. If an item is not quite what you expected, you can register your online order for return within the applicable return period.

Registering a return

You have 14 days after receiving your order to let us know that you would like to return an item or your order. After registering your return, you then have a further 14 days to send the items back to us.

You can easily register your return through our returns portal:

Register your return via Veloyd

Enter your order details and follow the steps in the returns portal.

SALE & OUTLET

Our SALE and OUTLET items are often heavily discounted and regularly consist of the last available sizes or individual pieces. We therefore kindly ask you to order these items carefully and to limit returns where possible.

If you do wish to return a SALE item, we would greatly appreciate it if you could register your return as soon as possible after receiving your order, preferably within 3 days. This allows us to make the item available to another customer again during the sale period.

For OUTLET items, we likewise kindly ask you to return an item only if it genuinely does not fit or is not suitable for you. Outlet items are often last pieces and, after being returned, may not always be resold during the same promotional period.

These requests do not affect your statutory right of withdrawal. Online purchases of SALE and OUTLET items are still subject to the statutory 14-day withdrawal period after receipt.

Return costs

The cost of returning an order is borne by the customer.

The current return shipping costs are automatically shown when you register your return through our returns portal.

If there is something wrong with the item you received, you received the wrong item, or your item arrived damaged, please contact us first at info@husks.nl, so we can find a suitable solution together.

How do I return my order?

Go to our returns portal.
Enter your order details.
Select the items you would like to return.
Choose the relevant return reason and your preferred solution.
Follow the instructions for the selected shipping method.
Pack the items carefully and securely and hand the parcel over to the carrier.
Keep your proof of postage and Track & Trace information until your return has been fully processed.

Once we have received and processed your return, you will receive a confirmation.

Return conditions

Please handle all items with care during the withdrawal period. You may inspect and try on an item in the same way you would in a physical store.

We kindly ask that returned items are:

unworn and unwashed;
clean and free from stains, odours or damage;
returned with the original tags, where reasonably possible;
returned with all supplied accessories and components;
and, where reasonably possible, returned in the original packaging.

If an item has been used or damaged beyond what is necessary to inspect or assess it, a corresponding reduction in value may be deducted.

Refunds

Once we have received your return, we will inspect and process it as quickly as possible.

If you return part of your order, you will receive a refund for the purchase price of the returned items. The original shipping costs of your order will not be refunded in this case.

If you return your entire online order within the statutory withdrawal period, the refund will be processed in accordance with the applicable statutory rules on the right of withdrawal.

The cost of returning your order to HUSKS is borne by the customer and will be calculated when registering your return through our returns portal.

Returns result in additional transport, packaging materials and CO₂ emissions. We therefore kindly ask you to order consciously and to limit unnecessary returns where possible.

Refunds will be made within the legally required period. We may wait to issue the refund until we have received the returned goods or until you can provide evidence that the goods have been sent back.

Refunds will generally be made using the same payment method used for the original order.

If you choose an exchange or store credit, we will process your return according to the option you selected.